Return is happily accepted within 30 days since your order is delivered.
- Items must be in their original condition, which means they must be unused, unwashed, and unopened.
- If the products have been damaged or defective by the manufacturers or shipping process, wrong size, color was sent by shop,… Please reach out to us at: [email protected], and we will send you the return shipping label at no cost.
- With other reasons for returning: wrong size was ordered by customers, simply change mind,… Customers will be responsible for shipping fee and restock fee (10% of the return items)
- Discounted items are FINAL sale. (Not eligible for return/exchange).
HOW TO RETURN?
Step 1:
- Email to [email protected] with Your Full Name and Order Number for us to proceed your return.
- Please let us know which way you prefer: either use your own return shipping label or we provide you one ($10 cost will be deducted to the refund)
Step 2: We will response your email within 24 hours about the return process.
If you want to use your own label, please ship to:
MALKA BOUTIQUE
PO BOX 633
GARDEN VALLEY CITY
CALIFORNIA, 95633
Then send us the tracking number, we will proceed the refund [minus $10 return shipping fee (if we provide) + restock fee 10%] when receiving and inspecting the items.
SALE/CLEARANCE ITEM is FINAL SALE – No Return/ Exchange is qualified.
Exchange Policy
- If you order wrong size/ color, please request the return and place a new order. Return shipping fee is customers’ duty.
- If we sent your wrong size/ color, we will send you the return label at no cost, and we will replace you with the right one.
Refund Policy
- After we receive your package, we will process your refund to your original payment method within 1-3 business days.
If you have any further questions or concerns about your package, please contact us we’re happy to response within 24 hours.
Return address:
MALKA BOUTIQUE
PO BOX 633
GARDEN VALLEY CITY
CALIFORNIA, 95633
Email: [email protected]
- After we receive your package, we will process your refund within 1-3 business days.
If you have any further questions or concerns about your package, please contact us, we’re happy to response within 24 hours.