1. What payment do you accept?
- Credit card: Visa, Mastercard, Discover, American Express
- Paypal
- Klarna (buy now, pay later)
2. How much is shipping fee?
- Lowest shipping fee is $6.95
- FREE SHIPPING ON ORDERS $65 ABOVE
3. What is your return policy?
Return is accepted within 30 days since your order is delivered.
- If the products have been damaged or defective by the manufacturers, shipping process, wrong size was sent by shop,… Please reach out to us at: [email protected], and we will send you the return shipping label at no cost.
- With other reasons for returning: wrong size was ordered by customers, simply do not like, change mind,… Customers will be responsible for shipping fee and restock fee (10% of the return items)
Step 1:
- Email to [email protected] with Your Full Name and Order Number for us to proceed your return.
- Please let us know which way you prefer: either use your own return shipping label or we provide you one ($10 cost will be deducted to the refund)
Step 2: We will response your email within 24 hours about the return process.
If you want to use your own label, please ship to:
Malka Boutique
PO BOX 633
Garden Valley, CA 95633
Then send us the tracking number, we will proceed the refund (minus return shipping fee + restock fee 10%) when receiving and inspecting the items.
SALE/CLEARANCE ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE.
4. What is your delivery time?
We process your order within 5 days with USPS/UPS
Delivery Time:
- Within USA: 5-10 business days totally
You will receive your tracking number in an additional email within 5 business days after your order is placed.
If you don’t receive it for any reason, please kindly contact us via email: [email protected].
5. Where is my shipping tracking number?
Once we ship your order, you will receive an additional email to the email address you provided upon checkout with your shipping tracking number. Please check your email spams and promotions also; for some reasons you do not get that email, please email us at: [email protected]. You can also check your order status by signing into your account on our website.
6. What do you do if my package is lost?
Please keep in mind that if a delivery attempt fails, an order may be delivered to a neighbor. The driver’s discretion governs delivery to a neighboring address. Orders requiring signatures that cannot be delivered will be returned to the warehouse.
If your package is lost or misplaced, we will give you with the carrier’s contact information as well as the tracking number linked with your order so that you can contact them directly. Please keep in mind that we are not liable for packages sent to mail forwarding services that are not delivered.
If you have any further questions or concerns about your package, please contact us, we’re happy to response within 24 hours.